General Terms and Conditions of Sale

Cancellation, Refund and No-Show Policy

1. Standard Rate

Cancellation
Any cancellation made less than 48 hours prior to the arrival date is non-refundable.

Refund
→ Non-refundable

No-show
In case of no-show, the total amount of the stay will be charged and no refund will be granted.
→ Non-refundable

2. Semi-Flexible Rate (e.g. web offer / discounted rate)

Cancellation
These offers are non-refundable. No refund will be granted in case of cancellation, modification or no-show.

3. Promotional Offers (special deals / current offers)

These offers are non-refundable. No refund will be granted in case of cancellation, modification or no-show.

4. High Season / Public Holidays / Special Events

During high season, public holidays or special events, all reservations become non-refundable from 14 days prior to the arrival date.
After this deadline, no refund can be granted in case of cancellation, modification or non-arrival (no-show).

The periods considered as high season or special events are defined by the hotel and may vary depending on the local tourism calendar.

 

5. Early Departure

In case of early departure, the nights initially booked and not consumed remain, in principle, non-refundable.

However, as a commercial gesture and at the sole discretion of the hotelier, a credit note may be granted for a future stay, subject to the conditions defined by the establishment.

(This credit note does not constitute an obligation for the hotel and will only be granted after review of the situation. It is personal, non-refundable, non-transferable and subject to a validity period determined by the hotel.)

6. Force Majeure (Premium Option)

In case of force majeure, the hotel may propose:

  • Stay rescheduling
  • Credit note valid for 12 months
  • Exceptional refund

Subject to management approval.

Mediation – Dispute Resolution

In the event of a dispute relating to a reservation or stay, the customer is invited to contact the hotel first in order to seek an amicable solution.

In accordance with the provisions of the French Consumer Code relating to the amicable settlement of disputes, the customer may, after a prior written complaint to Hôtel de Genève and in the absence of a satisfactory response within 60 days, refer the matter free of charge to the Tourism and Travel Mediator.

Mediator’s contact details:
Médiation Tourisme et Voyage
BP 80 303 – 75 823 Paris Cedex 17 – France
Website: https://www.mtv.travel

Failing an amicable agreement, the dispute may be brought before the competent courts within the jurisdiction of the hotel’s registered office, unless otherwise required by mandatory legal provisions.