General Terms and Conditions of Sale

Booking Conditions

The confirmation must include:

  • the name of the person or company renting the booked apartment(s)
  • the arrival date
  • the arrival time to organize our reception schedule.

Please inform us in case of late arrival so that we can provide you with the building access code, allowing you to enter the residence and find a welcome letter and your access cards for the booked apartment.

  • the departure date and the number of nights of the stay
  • the type of apartment booked and the number of occupants
  • the requested hotel services (cot, high chair, and perhaps some food items you would like to find upon arrival)
  • the agreed rates (established according to the number of people and the duration of the stay)
  • the credit card details used for payment (card type, number, expiry date, and security code).

Please note a 3% surcharge for all payments made by American Express.

Deposits:

Any booking at the displayed prices, which are cancellable and refundable, must be accompanied by a deposit corresponding to 30% of the total stay amount.
Bookings are only considered firm upon receipt of the corresponding deposit.
Upon the client’s arrival, a guarantee will be requested, in the form of a credit card imprint or a cash deposit.

Non-refundable

Any stay booked with promotions related to the duration of the stay and the additional discount for non-cancellable and non-refundable stays must be paid in full to benefit from the planned discounts.
These stays are not refunded in case of cancellation, no-show, or early departure.

– 15% discount on the best available rate for any booking confirmed and paid at the time of reservation. This discount applies even for a stay of one or two nights.

Cancellation Conditions – No-show Policy

Any cancellation of a booking must be notified in writing to Hôtel de Genève by fax, email, or post, with the date of receipt (before 2 PM – local time) serving as the cancellation date.

Hôtel de Genève will retain from the deposit received or, in the absence of a deposit, will charge the client’s credit card or be paid by the company that made the booking.

Stays that have benefited from discounts related to the duration of the stay and are ‘Non-refundable’ are not refunded in case of cancellation, no-show, or early departure.

For any cancellable and refundable stay, the following will be retained:

  • 30% of the total stay if the cancellation is received between 1 and 2 days before the scheduled arrival date,
  • 100% of the total stay if the cancellation is received less than one day before the scheduled arrival date.

No-show or Early Departure

In case of a no-show, cancellation without prior notice, and the client’s non-arrival, the full amount of the planned stay will be due by the client or the company that made the booking.
Any booked apartment will be charged in full, even in the event of an early departure.

For any medium or long-term stay (more than five nights), we ask our guests to settle their bill weekly, either by paying a deposit or by settling their invoice.

Consumer Mediation
After contacting the mediation service and in the absence of a satisfactory response or no response within 60 days, the client may free of charge contact the Tourism and Travel Mediator; whose contact details and submission procedures are available on their website:

Tourism Mediation
BP80303
75823 PARIS CEDEX 17
Website: www.mtv.travel

For more information, you can consult the official website of Consumer Mediation at the following link:
http://www.economie.gouv.fr/mediation-conso

We also kindly request you to present your ID (which we will photocopy) and your payment card (which we will also photocopy) as a guarantee for your payment.

These formalities must be completed to ensure your peace of mind and ours.
Thank you for your trust and understanding.