{"id":13826,"date":"2025-08-11T09:19:45","date_gmt":"2025-08-11T09:19:45","guid":{"rendered":"https:\/\/www.hotellegeneve.com\/general-terms-and-conditions-of-sale\/"},"modified":"2026-03-18T11:20:27","modified_gmt":"2026-03-18T11:20:27","slug":"general-terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/www.hotellegeneve.com\/en\/general-terms-and-conditions-of-sale\/","title":{"rendered":"General Terms and Conditions of Sale"},"content":{"rendered":"\t\t
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General Terms and Conditions of Sale<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Cancellation, Refund and No-Show Policy<\/h2><\/div>

1. Standard Rate<\/h3><\/div>

Cancellation
Any cancellation made less than 48 hours prior to the arrival date is non-refundable.<\/p><\/div>

Refund
\u2192 Non-refundable<\/p><\/div>

No-show
In case of no-show, the total amount of the stay will be charged and no refund will be granted.
\u2192 Non-refundable<\/p><\/div>

2. Semi-Flexible Rate (e.g. web offer \/ discounted rate)<\/h3><\/div>

Cancellation
These offers are non-refundable. No refund will be granted in case of cancellation, modification or no-show.<\/p><\/div>

3. Promotional Offers (special deals \/ current offers)<\/h3><\/div>

These offers are non-refundable. No refund will be granted in case of cancellation, modification or no-show.<\/p><\/div>

4. High Season \/ Public Holidays \/ Special Events<\/h3><\/div>

During high season, public holidays or special events, all reservations become non-refundable from 14 days prior to the arrival date.
After this deadline, no refund can be granted in case of cancellation, modification or non-arrival (no-show).<\/p>

The periods considered as high season or special events are defined by the hotel and may vary depending on the local tourism calendar.<\/p>

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5. Early Departure<\/h3><\/div>

In case of early departure, the nights initially booked and not consumed remain, in principle, non-refundable.<\/p><\/div>

However, as a commercial gesture and at the sole discretion of the hotelier, a credit note may be granted for a future stay, subject to the conditions defined by the establishment.<\/p><\/div>

(This credit note does not constitute an obligation for the hotel and will only be granted after review of the situation. It is personal, non-refundable, non-transferable and subject to a validity period determined by the hotel.)<\/p><\/div>

6. Force Majeure (Premium Option)<\/h3><\/div>

In case of force majeure, the hotel may propose:<\/p><\/div>